Contact Support
Email us at [email protected] and we'll get back to you as soon as we can — usually within one business day.
Please include the email address on your NoorVerse account and, if the question concerns your school or masjid, the organization's name.
Common Questions
I can't sign in
Use Forgot password on the sign-in screen to receive a reset email. Student accounts are managed by your school — a parent or the school's admin can reset a student password from inside the app.
How do I join my organization?
Ask your school or masjid for an invite or join code. Teachers and parents join through an invite; community members join with the organization's join code.
How is our subscription managed?
Organization subscriptions are managed by the organization's administrator on the NoorVerse website. A subscription is always managed and cancelled through the channel it was purchased on.
How do I delete my account?
You can delete your account inside the app (Profile → Account → Delete my account), or see Account deletion for every option including email requests. Deletion is permanent: when an account or organization is permanently deleted, the associated application data is permanently removed and cannot be restored — NoorVerse does not provide an archived recovery copy after deletion.
Where is your Privacy Policy?
At noorverse.io/privacy, and inside the app under Account → Privacy Policy.
Security Issues
If you believe you've found a security vulnerability, email [email protected] with the subject line "SECURITY". Please don't disclose the issue publicly until we've had a chance to address it.